Live demoGet your Fingerprint
Legal

Terms.

Last updated 13 November 2026

These terms apply to the services Identic Energy provides to businesses. Your quote or order form sets out what you’ve bought, the price and any terms specific to your site. If your order form and these terms disagree, the order form wins.

1. About these terms

Identic Energy is a trading name of GridUnlock Limited, a company registered in England and Wales (company no.16421946, VAT no. GB 530 4051 41). Registered office: 267a Manchester Road, Millhouse Green, Sheffield S36 9NP. Trading address:Electric Works, Concourse Way, Sheffield S1 2BJ. In these terms “we”, “us” and “our” mean GridUnlock Limited trading as Identic Energy; “you” means the business buying our services.

Our services are for businesses and other organisations, not consumers. By placing an order you confirm you are acting for a business and have authority to agree to these terms.

2. Quotes, prices and payment

  • Prices on our website are “from” prices and exclude VAT. Your quote gives the fixed price for your site.
  • Quotes are valid for 30 days unless they say otherwise.
  • VAT is added at the rate in force when we invoice.
  • One-off services are invoiced on completion unless your quote says otherwise. Invoices are payable within 30 days.
  • Identic plans are billed monthly in advance, by Direct Debit unless we agree otherwise.
  • We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998 and may pause services while an invoice is overdue.

3. Free bill check

  • The bill check is free and you are under no obligation to buy anything afterwards.
  • You confirm you are authorised to share the bills and information you send us.
  • We may ask you to sign a letter of authority (LOA) so we can request billing history and meter data from your supplier, meter operator, data collector and network operator. You can withdraw the LOA at any time by telling us in writing.
  • We check what we can from the information available. A bill check is not a guarantee that every error has been found.

4. Overcharge recovery (no win, no fee)

  • If we identify an overcharge, we’ll tell you what we found and ask whether you want us to recover it. We only act on recovery with your agreement.
  • Our fee is 20% of the amount recovered, plus VAT. “Amount recovered” means any refund, credit, bill reduction or waived charge you receive as a result of the issue we identified, whether it is paid to you, credited to your account or set off against future bills.
  • If nothing is recovered, you pay nothing.
  • Our fee is due once the amount is refunded or credited to you. We invoice you for it, or deduct it if the supplier pays the refund to us on your behalf.
  • If, within 12 months of us identifying an overcharge, you or someone else recover it without us, our fee still applies to that overcharge.
  • If you have an Energy Fingerprint, its fee can be deducted from your share of the amount recovered instead of being paid separately. If the recovery is less than the Fingerprint fee, the balance is payable as normal.
  • Recovery depends on your supplier’s and other parties’ responses and on any time limits that apply. We can’t guarantee an outcome or a timescale.

5. One-off Energy Fingerprint

  • One-off Fingerprints are priced by floor area: Up to 250 m² from £299; 250 – 1,000 m² from £595; 1,000 – 2,500 m² from £995; Above 2,500 m² by quote (all + VAT). Your quote confirms the price.
  • The Fingerprint includes a free bill check, a reader fitted at your incoming supply for around 30 days, an EPC for the building, and a report with costed improvements and modelled savings.
  • We aim to fit the reader within 14 days of your order and the information we need, subject to access.
  • At the end of the capture period we remove the reader, unless you move to an Identic plan.
  • If you order the recommended improvements from GridUnlock within 6 months of receiving your report, the one-off Fingerprint fee you paid is credited against the price of those works.

6. Identic plans

  • Identic plans have a minimum term of 24 months from the date the reader is installed. Your Energy Fingerprint is included.
  • The monthly price depends on the tier (Assess, Act or Advance) and your site. Your order form confirms it.
  • You can move up a tier at any time. Moving up doesn’t restart your minimum term. Moving down a tier during the minimum term needs our agreement.
  • After the minimum term the plan continues month to month until either of us gives 30 days’ written notice.
  • Early exit: if you end a plan before the minimum term is up (other than because of our material breach), you pay an early-exit fee to cover the Energy Fingerprint included in your plan. The fee is the one-off Fingerprint price for your site’s floor-area band, reduced by 1/24th for each full month of the plan you have paid for. Monthly fees already paid are not refunded.
  • We may review plan prices once a year by giving you at least 30 days’ notice. During the minimum term, increases are limited to the rise in the Consumer Prices Index (CPI) over the previous 12 months.
  • Features marked “early access” or “coming” may change before general release. We’ll tell you about any change that materially affects a feature you pay for.

7. Performance-based pricing

Larger sites may choose a lower monthly fee plus a share of verified savings. Where your order form says so, these terms apply:

  • Baseline. Your baseline is the energy use measured during your Energy Fingerprint, set out in your Fingerprint report. Where relevant it is modelled against the factors that drive your use, such as outside temperature, operating hours, occupancy and production.
  • Adjustments. Each period we adjust the baseline for changes in those factors and for changes outside our measures, such as extending or closing part of the site, adding major equipment or changing how the site is used. You must tell us about such changes.
  • Verified savings are the adjusted baseline use minus your measured use, valued at the unit rates on your energy bills for that period. Savings from tariff or price changes alone do not count.
  • Savings share. Our share is the percentage in your order form (between 20% and 30%), plus VAT. It applies only to verified savings above the baseline. If there are no verified savings in a period, no share is payable for that period.
  • We calculate verified savings quarterly and send you a statement showing the data and method. You have 30 days to query a statement; we’ll review it with you in good faith before invoicing any disputed amount.
  • Performance-based plans also have a 24-month minimum term. The early-exit fee in section 6 applies.

8. Savings estimates

Modelled savings, payback periods and cost estimates in our reports and on our website are our best estimates, based on the data available and assumptions we explain. Actual savings depend on how your site is used, energy prices and other things outside our control. They are not guaranteed unless your order form expressly says so.

9. Equipment on your site

  • Readers and other monitoring equipment we install remain our property unless we agree otherwise in writing.
  • You must give us safe and reasonable access to fit, maintain and remove equipment, and not move, tamper with or disconnect it.
  • You are responsible for loss of or damage to our equipment while it is on your site, other than normal wear and tear or damage we cause.
  • When a service ends we will arrange to remove the equipment. If you prevent removal within 30 days, we may charge you its replacement cost.

10. Compliance services

  • ESOS assessments, EPCs, DECs, TM44 inspections and other certificates are carried out by suitably accredited assessors, who may be subcontracted by us. We remain responsible to you for the service.
  • Certificates are lodged on the official registers where the law requires it.
  • You are responsible for meeting your own legal obligations, including submitting notifications and meeting deadlines, unless your order form says we will submit something on your behalf. We will tell you the information and dates we need in good time.
  • Our advice reflects the law and published government guidance at the time we give it. Where rules are proposed but not yet in force (for example, future MEES standards), we will say so. We are not responsible for later changes in the law or decisions by regulators.

11. Installation works

Installation works such as batteries, solar, EV charging, lighting and controls are carried out byGridUnlock Limited under a separate quotation and contract for those works.

12. What we need from you

  • Accurate and complete information, including bills, site details and floor areas. Prices may change if the information you gave us was wrong.
  • Access to the site, and a safe working environment, at agreed times.
  • Prompt replies to our reasonable requests. If delays on your side hold up a service, we aren’t responsible for missed dates that result.

13. Data

  • We handle personal data as set out in our privacy notice.
  • You own the energy data from your site. You give us permission to use it to provide our services and, once anonymised and combined with other data so that neither you nor your site can be identified, to improve our services and benchmarks.
  • Your reports and EMS data are confidential to you, and we won’t share them except as needed to provide the service, as the law requires, or with your agreement.

14. Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.
  • We are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.
  • Our total liability under or in connection with an order is limited to the total fees you paid us for that order in the 12 months before the claim arose.

15. Ending an agreement

  • Either of us may end an agreement straight away by written notice if the other materially breaches it and doesn’t put it right within 30 days of being asked to, or becomes insolvent.
  • When an agreement ends, you pay for services provided up to the end date and any early-exit fee that applies, and we remove our equipment.

16. General

  • We aren’t responsible for delays caused by events outside our reasonable control.
  • We may update these terms. Changes apply to new orders, and to existing plans only after we have given you at least 30 days’ notice.
  • If any part of these terms is found to be unenforceable, the rest still applies.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms? Email info@identic.energy or call 0114 504 7198.