Privacy notice.
Last updated 13 November 2026
Who we are
Identic Energy is a trading name of GridUnlock Limited (company no. 16421946), registered office267a Manchester Road, Millhouse Green, Sheffield S36 9NP. GridUnlock Limited is the controller of the personal data described in this notice.
Contact us about privacy at info@identic.energy, by phone on0114 504 7198, or by post at Electric Works, Concourse Way, Sheffield S1 2BJ.
What we collect
When you contact us or fill in a form
Your name, company, job role, email address, phone number, site postcode and anything you tell us about your site or enquiry.
When you send us bills or sign a letter of authority
Copies of your energy bills, supply numbers (MPAN and MPRN), account numbers, contract details, and the name and signature on your letter of authority (LOA).
Meter and half-hourly data
With your LOA, we may request billing history, meter readings and half-hourly consumption data from your supplier, meter operator, data collector and network operator. When we fit a reader at your incoming supply, we collect electrical readings from it. This is mainly business data, but it can be personal data where it relates to a sole trader, partnership or identifiable individual.
When you become a client
Contract, billing and payment details, and records of the services we provide.
When you use our website
If you accept analytics cookies, Google Analytics collects information about how you use the site, such as pages visited, approximate location and device type. See our cookie notice.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and preparing quotes | Steps before entering a contract; legitimate interests in responding to business enquiries |
| Checking bills, recovering overcharges and providing the Energy Fingerprint, EMS and compliance services | Performance of a contract; legitimate interests |
| Requesting meter and half-hourly data from suppliers and network operators | Your authority given in the LOA; performance of a contract |
| Lodging certificates and supporting regulatory notifications (for example EPCs, DECs and ESOS) | Legal obligation; performance of a contract |
| Invoicing, accounts and record-keeping | Legal obligation; performance of a contract |
| Telling business contacts about our services | Legitimate interests (you can opt out at any time) |
| Website analytics | Consent |
Your letter of authority and half-hourly data
- We only request data covered by the LOA you sign, and only for the purposes set out in it.
- You can withdraw your LOA at any time by telling us in writing. We will stop requesting new data, but may keep what we already hold as described below.
- We never use your meter data to sell you products from energy suppliers or pass it to them for marketing.
Who we share it with
- Accredited assessors who carry out ESOS, EPC, DEC and other assessments on our behalf.
- Your energy supplier, meter operator, data collector and network operator, when acting under your LOA.
- When you ask us to tender your energy: our procurement partner and the energy suppliers we request quotes from.
- Government registers and regulators, such as the EPC register and the Environment Agency, where the law requires it.
- Service providers that help us run our business, including website hosting and forms (Netlify), cloud hosting for the Identic EMS (Amazon Web Services), email, accounting and, with your consent, analytics (Google).
- Professional advisers, and anyone we are required to share with by law.
We don’t sell personal data.
International transfers
Some service providers, such as Netlify and Google, may process data outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as the UK Extension to the EU–US Data Privacy Framework or the UK International Data Transfer Agreement.
How long we keep it
- Enquiries that don’t lead to work: up to 2 years from our last contact.
- Client records, contracts, reports and invoices: 6 years after the contract ends.
- Meter and half-hourly data: for the life of the service and 6 years after. After that we delete it or anonymise it so it can no longer identify you or your site.
- Analytics data: up to 14 months.
Your rights
You have the right to access your personal data, to have it corrected or deleted, to restrict or object to how we use it, to data portability, and to withdraw consent at any time where we rely on consent. To use any of these rights, contact us using the details above. We’ll reply within one month.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) atico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We may update this notice. The latest version will always be on this page.