Services / Bill audit & recovery
Free bill checkAre you paying for energy you never used?
Send us 12 months of bills. We check every line for free, and if you’ve been overcharged we recover it on a no-win, no-fee basis.
Free check
No cost, no obligation.
No win, no fee
We’re only paid if money comes back to you.
Your refund pays for your Fingerprint
The fee comes out of what we recover.
Every line, against the rules and your real use
Tariff and contract
Are you on the rates you signed for? Did a contract roll onto out-of-contract or deemed rates without anyone noticing?
VAT and Climate Change Levy
Sites with qualifying domestic or charitable use can be due 5% VAT and CCL relief. Many are charged the full rate.
Network and capacity charges
Is your agreed capacity far above what you actually draw? You could be paying standing charges for headroom you never use.
Meter and consumption
Estimated reads, wrong meter details and consumption that doesn’t match how the site really runs.
Billing errors
Duplicate charges, wrong supply numbers, missing credits and charges for periods you’ve already paid for.
Time-of-use fit
Whether your tariff structure suits your load, or a different one would cost less for the same energy.
Four steps, and you only do the first
- 1
Send your bills
Upload 12 months of bills below, or email them. Add your MPAN if you have it.
- 2
We check them, free
We compare every line against your contract, your usage and the rules on VAT, levies and network charges.
- 3
You get the findings
A short report: what’s right, what’s wrong and what it’s worth.
- 4
We recover it
If you’ve been overcharged, we chase the supplier for you. No win, no fee.
From a bill check to a Fingerprint.
Bills tell you what you paid. A Fingerprint tells you why.
The bill check uses the same details as the Energy Fingerprint: your bills, your MPAN and a letter of authority. So if you want to go further, we’re already halfway there. If we recover an overcharge, the Fingerprint fee comes out of your refund. If your bills are clean, we’ll show you what an Identic plan could save instead.
About the Energy FingerprintBill check questions
Is the bill check really free?
Yes. There’s no charge for the check and no obligation. If we find nothing, you’ve lost nothing, and you’ll know your bills are right.
How does no-win, no-fee recovery work?
If we find an overcharge, we handle the claim with your supplier. We only take a fee if money comes back to you, as an agreed share of what’s recovered. The percentage is set out in our terms before you agree to anything.
What does “your refund pays for your Fingerprint” mean?
If we recover an overcharge and you go on to have an Energy Fingerprint, the Fingerprint fee comes out of your refund instead of your budget.
Why do you need a letter of authority?
A letter of authority (LOA) lets us talk to your supplier and network operator on your behalf, request your billing history and half-hourly data, and raise a claim. You can withdraw it at any time.
How far back can you go?
That depends on the type of error and your contract. Some claims can go back several years. We’ll tell you what’s realistic once we’ve seen your bills.
What if my bills are fine?
Then you have peace of mind. We’ll also show you what your bills say about how your site uses energy, and whether an Identic plan would save you more than it costs.
Send us your bills.
We’ll confirm we’ve received them within one working day and send your letter of authority to sign.
- Free, with no obligation
- Electricity and gas
- Recovery on a no-win, no-fee basis
Rather email? Send your bills to info@identic.energy.
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